Frequently Asked Questions
Hotazy is a south Indian based firm which is engaged in plantation, trade of different spices in south
India.Hotazy is helping farmers, dealers, consumers by providing best in industry services, guides, and
market information. We believe that in the roots of every success is change, inspiration and innovation.
Commodity trading and spices market in India is one of the most opaque, poorly structured and unfriendly asset
class for both end users, farmers and investors. Be it the information distribution or inappropriate practices
by current market players , getting into commodity transaction is tough stressful play often ending in wrong
or sub-optimal decisions.
RETURN AND REFUND
Hotazy will pays all delivery charges to returns. Delivery charges paid on taken delivery will be
refunded to buyers account
Our "100% Buyer Protection Program" allows for easy returns and refunds for: All products must be
returned in their original condition along with the bills and labels. Please follow the below given
steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7
days of delivery may not be entertained by the sellers.
SHIPPING
Shipping charges will be informed at the time or order confirmation .And for special packages it will
be additional charges
Usually 10 to 15 days from each orders.
We will send you the shipment details You will be able to check it out or in case you find it
difficult u can contact us .
PAYMENT
Once you can make full advance payment To our company's current account against invoice amount OR 50 %
on advance and balance on delivery time
You can pay the amount at the time of delivery
As the payment delays Additional charges may be added
ORDER STATUS
Put a mail to us regarding any queries
Once an order is delivered it cannot be cancelled If u really what to cancel orders then inform us
before its been dispatched You will be informed on every step of processing.
It will be cancelled within 24 hrs
MY ACCOUNT
It is an individual section for every client. Every client will be given username and password to your
mail id Their u can see order forms. You can update information there
When an order is placed. You will be receiving email confirmation And calls from our executives
SHOPPING
Price is determined in accordance with daily price movements in the markets. Prices varies according to the quality & color.
Yes, your order will be confirmed only when if product is ready
CONTACT US
Please Email us at hotazy.products@gmail.com OR Please contact us at +91 9348977052,